| Business Management Consultant |
Spirit of Alaska Federal Credit Union, Fairbanks, AK. |
09/2008 - 06/2010 |
|
Spirit of Alaska Federal Credit Union is a small credit union serving the
central Alaska region. With 4 locations the Credit Union formerly Northern
Schools FCU is expanding beyond their historical market. The Accounting
department is in the process of a system upgrade implementing a connected
financial and operations system.
|
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Serve as a consultant to the CEO and CFO of the company to assist in the
transition from their old Production/Financial computer system to their
new Production/Financial computer system. The new system is Open Solution
Inc.’s (OSI) TCCUS, FAS, CCM and C-View Financial Services Software
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Assist VP of Operations by helping her merge the new Operations System
with her day to day operations process. This would include but not be
limited to: System Configuration, Process Troubleshooting (computer and
people aspects), Interfacing with Accounting and Credit Management Systems,
Development of new procedures, Staff Training.
-
Assist CFO by documenting procedures for the new production and financial
software and train staff to become familiar with the new way of doing
business. Duties include but are not limited to accounts payable, asset
liability management (ALM), fixed asset management, account reconciliation,
financial reporting and analysis, process automation and re-engineering.
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Provide training to staff of all departments in the use of work flow
acceleration tools. This includes utilization of the proprietary reporting
system tied to their new Production System.
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|
| Senior Project Manager / Application Development Manager |
Delta Dental, San Francisco, CA. |
09/2006 - 08/2008 |
| Delta Dental is the industry leader in providing Dental insurance for Companies, Organizations and Individuals. Delta is a non profit providing support for dental financing services for a
number of state and municipal organizations. The ESP (Enterprise Streamlining Project) is an effort to move
all of the companies IT support from legacy mainframes into a Unix/Oracle/J2EE environment.
|
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Manage approximately a $6 million dollar annual budget, which was part of the effort to
redesign the organizations operations (claims processing) software.
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Manage a staff of 20-40 contractors and employees in the project life cycle of the 2 IT development
projects listed in the bullet above. This includes: Gathering of scope and requirements, development
of Functional Specifications, Development of Design Documents, Coding, Unit testing, Internal
Integrated testing, delivery and support of functioning product to the companies pre implementation
testing organization.
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Act as primary conduit between my staff and the Upper Management team by presenting status
and demonstrations to Directors and the Chief Information Officer.
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Work as liaison to re-engineering team to design a hot implementation, due to the nature of
the system we could not go down for more than 1 day, a modular implementation scheme was utilized.
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Implement the Agile Scrum approach to managing IT projects within the organization. Function as Scrum
Master for both projects.
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|
| Independent Consultant |
Project Management, Training, Software Development |
1996 - Present |
| Independent Consultant on a variety of assignments running from 5 months to several
years in duration. All contracts contained a stated goal which marked the completion of the effort. Contracts
also included teaching engagements at several community colleges.
http://www.nicoleanddebbie.com/mcr
|
- Develop and implement a Business and/or Technical Project Plan for an ongoing effort (Fireman's Fund
Insurance -- Insurance; Micromega Systems Inc. -- Software Development; Xilinx -- Hardware/Software
Integration).
- Development of computer software and/or web site development for business or non-profit applications
(Del Norte County Solid Waste Management Authority, Del Norte Democratic Central Committee).
- Development and implementation of training material for classes in Computer Information Systems and Business
(College of Marin, Santa Rosa Jr. College, College of the Redwoods and Univ. of Alaska).
http://www.nicoleanddebbie.com/classes
- Purchase and resale of computers and accessories on eBay and other online sources. Included making minor
repairs and upgrades on acquired equipment to increase resale value.
|
|
| College Instructor |
The College of The Redwoods, Crescent City, CA |
2004-2005 |
| The College of The Redwoods is a
Community College serving Mendocino, Humboldt and Del Norte Counties in
Northern California. I taught a variety of classes in the business
department both on campus and off campus. My classes varied in size
with the largest being 25 students.
|
- Instruct classes in the following subjects: Introduction
to Accounting, Introduction to Business and Community Education - How
to Use Computer Applications.
- Develop lecture and lab material for all classes, which
includes: PowerPoint presentations and a website with assignments which
can be downloaded and turned in electronically, which makes several
classes paperless. While at COR I also developed Class material for
Business Math, Introduction to Spreadsheets and Computerized Accounting
using QuickBooks.
- Development and maintenance of a website
for each class. The web resources are designed to make the course material
accessible from any computer with Internet access
|
|
| Assistant Professor |
University of Alaska, Fairbanks, Tanana Valley Campus |
2002-2004 |
| TVC is the Community College arm of
the University of Alaska serving the Fairbanks area. I teach in the
Computer Information and Office Systems Department. My area of
concentration is Computer Hardware, Networks and Web Page Design. |
- Instruct classes in the following subjects: Hardware and
Software Configuration and Troubleshooting, Computer Networking
Configuration and Troubleshooting, Beginning & Intermediate Web
Site Design
- Develop modular hardware labs that could demonstrate the
topic being discussed and be completed in the limited time frame of a
College class schedule. Set up and maintain equipment for these labs.
- Development and maintenance of a website
for each class. The web resources are designed to make the course material
accessible from any computer with Internet access
|
|
| College Instructor |
The College of Marin, Kentfield, CA |
1998-2002 |
| The College of Marin is a Community
College serving the San Francisco North Bay area. I teach in the
Business and Information Systems Department. My area of concentration
is computer literacy. I instruct classes of sizes ranging from 25 to 55
students. |
- Instruct classes in the following subjects: Introduction
to the Internet, Introduction to Web Site Design (HTML), Intermediate
Web Site Design (HTML/JavaScript), Introduction to Project Management,
Introduction to Personal Computers, Networking Essentials
- Develop lecture and lab material for all classes, which
includes: PowerPoint presentations and a website with assignments which
can be downloaded and turned in electronically, which makes several
classes paperless.
- Development and maintenance of a website
for each class. The web resources are designed to make the course material
accessible from any computer with Internet access
|
|
| College Instructor |
Santa Rosa Jr. College, Santa Rosa, CA
|
2000-2002 |
| Santa Rosa Jr. College serves the
far North Bay region of San Francisco with campuses in both Santa Rosa
and Petaluma. I taught in the Computer Information Systems Department.
My area of concentration was computer literacy courses.
|
- Instruct classes in the following subjects: Introduction
to the Internet, Introduction to HTML Programming, Advanced HTML
programming.
- Develop lecture and lab material for all classes, which
includes: PowerPoint presentations to support each lecture with
graphical material to enhance the communication of the topics being
taught to the students.
- Developed and taught a class in web site design by
distance learning. The class was 100% web accessible utilizing a online
web based testing system & group communications system.
|
|
| Business Project Manager (Contract) |
Fireman's Fund, Novato, CA. |
1998 - 1999 |
| Large insurance company employing over 1000 people in the US with annual
revenues of about $403 million. Initially contracted to improve Project Management procedures in
Underwriter Process Support & Training (UPS&T) department. Became Acting Business Project Manager for
the PRISM project and held this post until the first release of the product. PRISM was the largest
FFIC software project at that time.
|
- Interviewed team members to synchronize the schedule with the actual effort underway. Developed
summary rollup scheme which allowed easy upper management reporting based on CPM. Upper management
mandated that the schedule I developed be used by both business and technical teams for the
remainder of the project. Facilitated, project planning meetings until product rollout.
- Coordinated several requirements gathering and JAD sessions where industry professionals were
brought in from the field to contribute to the design of the new operations software.
- Performed role as primary liaison with corporate process control unit during the roll out of a
new corporate wide Project Management system. The new system used a methodology planning technique
(LBMS) in conjunction with a new project management planning system (Primavera).
- Introduced formal requirements gathering techniques into the existing requirements gathering
process. This resulted in the production of a comprehensive hierarchical listing of all the
requirements in a single indexed document. As a result a perceived manpower shortage vanished.
|
|
| Director, Consulting Services (Contract) |
Micromega Systems Inc., Corte Madera, CA |
1996 - 1997 |
| Small custom software development firm with 30 employees. Company
annual revenues of about $3 million. Hired to take over the position of one of the partners in
the company and improve several project management aspects of the Consulting Services division.
|
- Supervise staff of 11 including: 4 full time Software Developers and 7 contract Software Developers
- Developed and maintained the revenue and cost projection plans for my department. This included
the development of a resource loaded master schedule of all work in progress. The master schedule
was the basis for the budget and department spending profile and projected the completion of all
ongoing work as well as staffing of new business in the “about to close” phase of acquisition.
- Functioned as primary liaison between all the clients of my department (Consulting Services).
Made regular visits to their location to insure they were happy with the service they were
receiving. Served as Project Manager and reported status to customer on all projects.
|
|
| Manager, Product Management |
International Microcomputer Software
Inc.,San Rafael, CA |
1995-1996 |
| Mid-sized software manufacturer
with 200+ employees worldwide with annual revenues of over $22 million.
Hired to develop procedures and systems and to create an environment
among the Product Managers that will allow the company to grow. |
- Supervise staff of 15 including: 6 Project Managers, 1
Localization Manager, 3 Technical Writers, 2 Administrative
Assistants locally and 3 Product Developers in St. Petersburg,
Russia.
- Served in a coordinating capacity for the Quality
Assurance department for the 3 months that the
company was without a Quality Assurance Manager.
Assisted in debugging C++ source code.
- Served as Project Manager when the company purchased the
Project Management tool 'Viewpoint', revised and
re-released it to the market as 'Turbo-Project'. In
this effort I was able to control what features were added
to this product, resulting in a product that out performed
Microsoft Project.
|
|
| Project Engineer |
Hughes Aircraft, El Segundo, CA |
1990 - 1994 |
| Large defense contractor, worked in
the Electro Optical Data Systems Group and Space and Strategic Systems
Division. Division generated revenue over $2 million with 150
employees. Hired to: Design and implement a cross-platform (Mac/PC/UNIX)
Project Management system. |
- Developed state of the art scheduling system capable of
handling the needs of the division. LAN based system
offered real-time access to the schedule and information
from the desk of any member of the management, engineering
or business project team.
- Developed several electronic connectivity projects
between dissimilar platforms and provided technical
assistance in setting up an automated reporting system
using an Internet Protocol allowing the finance division
to improve their cost accounting turn around time.
|
|
| Program Manager |
John M. Cockerham & Associates, El
Segundo, CA |
1987 - 1990 |
| Small management consulting firm
specializing in providing solutions to scheduling and cost accounting
problems in the R & D environment, used by the U. S. Government to
determine why government funded programs were behind schedule and/or
over budget. Company based in Huntsville, Alabama employing over 100
people. Hired to help maintain the schedule of a large military R &
D project. |
- Managed a staff of management information specialists,
ranging between 8 and 15, depending on project scope.
- Developed a computer system for automation of the company's
rather unique Accounts Receivable and Accounts Payable process
for satellite offices.
- Development of 4 program schedules for large multi-million
dollar government software development projects.
- Wrote software to scan and search a large volume of
resumes the company was receiving in response to running
ads. System reduced the amount of processing time by 87%.
- Installed customized and upgraded hardware and software at
customer locations.
|
|
| Project Engineer |
Astrophysics Research Corporation, Long
Beach, CA |
1984 - 1987 |
| Medium sized manufacturing company
specializing in X-ray imaging and computer imaging analysis products.
Market leader in airport scanners, also involved in the development of
scanners for the food processing industry. Annual revenues over $20
million with offices in the U.S. and Europe. Hired to coordinate
customer request through marketing and manufacturing to insure as much
of existing technology was utilized to produce product. Also
responsible for coordinating retrofits to resolve field problems. |
- Reverse engineered and recovered Assembly code written
by former lead programmer who left the company after
sabotaging his code base. 100% recovery of thousands
of lines of code.
- Developed the system design for three new products.
Process included: Scheduling the product, coordinating
the production of the prototype, writing system software,
testing, and developing the system documentation.
- Co-developed an information system that tied the CAD
system and parts list system and linked that information
into a database of known vendors.
- Wrote software to allow diagnostics to be run on food
processing units over the phone lines, reducing field
travel by over 30%.
- Converted old Intel 8080 and 8085 assembly code to make
use of work that had been developed by software engineers
who had left the company.
|
|
| Student Engineer |
Rockwell International, Downey, CA |
1979 - 1982 |
| Large defense contractor, worked in
the Space Systems Group. This Group was responsible for development and
deployment of the Space Shuttle Fleet. Hired to: 1.) Operate 7
automated data processing computers in the flight simulation
laboratory, 2.) Process large volumes of flight simulation data during
third shift for use the next day. |
|
| EDUCATION |
|
| MBA, Finance |
California State University at Long Beach
|
1994 |
| B.S.E.E., Computer Engineering option |
California State University at Long Beach
|
1984 |
| Classes Required for CA Real Estate Brokers License |
Long Beach City College
|
1989 |
|
| RECENT PROGRAMMING CLASSES |
|
| Programming with JAVA |
Santa Rosa Junior College |
2000 |
| Server Side Programming with PhP & MySQL
|
UAF |
2003 |
| Linux Refresher
|
UAF |
2003 |
|
| CERTIFICATIONS |
|
| CompTIA A+ Certification |
Computer Hardware & Software –
Configuration & Troubleshooting |
2003 |
| CompTIA Network+ Certification
|
Computer Networking – Configuration
& Troubleshooting |
2003 |
